Customer Service
- Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Viewing Orders
- Updating Account Information
- Customer Service
- Customer Service hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. There are several ways that you can reach Customer Service:
Customer Service by Phone:
The Customer Service phone number is 1-619-232-6003.
Customer Service by Email:
Email any questions to shop@tumyeto.com
Customer Service by Postal Mail:
Tum Yeto, Inc.
2096 Newton Street
San Diego, CA 92113
- Shipping & Delivery
-
Packages are shipped out on Monday through Friday. We do not ship packages on holidays or weekends.
USA Ground Shipping:
All USA Ground Orders received will be shipped out quickly. The typical shipping times for these orders are below. When counting shipping days, do not include the day on which it is shipped. Ground shipping times are not guaranteed:- Most of California (1 day)
- Most of Washington, Oregon, and Arizona (3 days)
- Most of the Midwest, Northeast, Middle Atlantic, Central South (4 days)
- Most of TX, FL, CO, LA, ID, UT, MT, NM, ME, RI, NH, OK, ND, SD (5 days)
All USA Next Day orders received will be shipped out quickly. That means you will receive your order the next business day, from the date the order is shipped, by 5:00pm.
USA 3 Day:
All USA 3 Day orders received will be shipped out quickly. When counting shipping days, do not include the day on which it is shipped.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
Checkout by clicking the “Outside the U.S.?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
- Privacy & Security
- We will not give away or sell your email address or any other personal information.
We do not store any credit card information.
All orders and account information are processed on secure, encrypted web pages. - Returns & Replacements
-
Returns are only accepted within 30 days from the invoice date.
All items must be unused and in like-new condition.
Clothing must be unworn and unwashed.
All shoes must be unlaced and unworn.
Videos must be unopened.Shipping Your Return to Us - Easy as 1-2-3!
Simply pack all items being returned securely in the original package if possible. Enclose a copy of the original packing list or invoice with the return merchandise.
Ship the return package to:
Tum Yeto Shop
Returns Department
2001 Commercial Street
San Diego, CA 92113
When we receive the return and have determined that it has not been used, we'll refund your credit card account for the full amount, minus the shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Exceptions to the above would be If an item is defective or was shipped incorrectly by us. In those cases, contact us before shipping any items back and we'll give you further instructions - Viewing Orders
- You can see all your current and past orders by logging into your account: My Account
- Updating Account Information
Log into your account to update account information: My Account